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Privacy Policy

A legal disclaimer

Effective Date: 20 September 2026

Welcome to Glowing3D (accessible via glowing3d.com). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

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To provide you with our custom 3D-printed photo lamps and services, we collect personal information that you provide directly to us, including:

  • Contact Details: Your name, phone number, and email address (collected via WhatsApp or our website contact forms).

  • Delivery Details: Your physical address for courier delivery.

  • Custom Media: Photos and digital images that you upload or send to us to create your personalized lithophane lamps and cube lamps.

2. How We Use Your Information

We use your personal data responsibly to operate our business and fulfill your requests, specifically to:

  • Process, design, and manufacture your custom 3D-printed products.

  • Send you free digital previews of your custom designs before production.

  • Communicate with you regarding order updates, tracking, and support.

  • Deliver your orders directly to your address.

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3. Sharing Your Information with Third Parties

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We do not sell or rent your personal information. To fulfill your orders, we only share necessary details with trusted operational partners:

  • Delivery Services: We share your name, delivery address, phone number, and email address with The Courier Guy to generate shipping labels, facilitate door-to-door delivery, or log parcel locker notifications.

  • Payment Gateways: All financial transactions are processed securely through our website's integrated payment providers. We do not store your credit card or banking details.

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4. Data Security and Retention

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We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or theft. Your custom photos are stored securely during the design and manufacturing process and are retained only as long as necessary to complete your order or fulfill legal and accounting requirements.

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5. Your POPIA Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.

  • Request that we correct, update, or delete your personal data.

  • Object to the processing of your data for direct marketing purposes.

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6. Contact Us

If you have any questions about this Privacy Policy, your rights under POPIA, or how your data is handled, please contact us at:

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