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Refund Policy

Effective Date: 20 September 2026

At Glowing3D (accessible via glowing3d.com), we take great pride in creating high-quality, personalized 3D-printed photo lamps and cube lamps. Because our products are entirely custom-made using your unique photos, our refund and return terms differ from standard retail stores.

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Please read our policy carefully before placing your order.

1. Custom and Personalized Goods Policy

  • No Returns for Change of Mind: In accordance with standard consumer protection practices for personalized items, we do not accept returns, exchanges, or offer refunds if you change your mind after production has started or after the item has been delivered.

  • Photo Quality Responsibility: We provide a free digital preview of your design before printing. The final 3D-printed clarity depends directly on the quality of the image you supply. We cannot issue refunds or replacements for poor print results that stem from low-resolution, blurry, or poorly lit customer photos.

2. Cancellations

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  • Before Production: You may cancel your order for a full refund at any time before we begin the physical 3D-printing process.

  • After Production Starts: Once manufacturing has commenced on your custom design, we can no longer cancel the order or issue a refund.

 

3. Damaged or Defective Items

We want to ensure your glowing lamp arrives safely! If your item is damaged during courier transit with The Courier Guy, or if there is a clear manufacturing defect, we will gladly replace it.

To qualify for a free replacement:

  1. Report Within 48 Hours: You must contact us via email within 48 hours of receiving your package.

  2. Provide Proof: Send us clear photographs or a short video showing the damage to the product and the outer shipping packaging.

  3. Resolution: Once verified, we will prioritize, reprint, and ship your replacement lamp free of charge.

 

4. Electrical Components

  • Our lamps include electronic elements (such as LED bases and USB cables). If an electrical component fails or is non-functional upon arrival, please notify us immediately so we can ship you a replacement component.

 

5. Contact Us

For any questions regarding refunds, cancellations, or to report a damaged delivery, please reach out to us:

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